Terms and Conditions:
Rates
Our rates are subject to change without notice: we strongly advise you to contact us for exact rates for your stay. All our rates are per ROOM per night, not per person.
Payment
We accept payment by EFT, PayPal, Mastercard and Visa card. Please note that regardless of how deposits/accounts are paid, all bookings must be accompanied by credit card details valid until the last day of the booking.
Children
We’re sorry to say that generally we don’t accept children under the age of 9 at Parker Cottage: the house was not designed as a guesthouse so noise can travel between rooms. In addition, the corridors have old wooden floors that tend to resonate when little people run along them and the house is full of antiques with sharp glass and stone edges about face height for little ones. For these reasons, we don’t think the experience of having young children at Parker Cottage will be a relaxing one, either for you or your children! However, depending on the season, we can sometimes accommodate children. Please do ask us.
Deposit
To confirm a booking, we ask you for a 50% deposit. This is non refundable, unless we are able to resell your booked nights. We also require a valid credit card number at the time of the booking, whether or not the deposit is paid by credit card. We do recommend that you purchase travel insurance to protect you from unnecessary costs resulting from cancellations.
Additional Guests
Our rooms are designed to accommodate two adults comfortably. Some of our rooms can accommodate a fold-away bed and depending on the season, we can accommodate a third person in a room. For this we charge R500 per night in addition to the particular room rate.
Late Check Outs
Whilst we’re very happy to go to midday (1200) for a late check out, if you need your room past this time, we will have to ask you for the full rate for the room. Our housekeepers must normally leave by 14h00 every day to get home to their families and we’re unable to offer a room to other guests which we can’t clean and change. If availability allows, we can offer day rooms for a flat rate of R500 but this can only be confirmed on the day.
Late Check-Ins
Please note that for the security of all our guests, we can only accept check-ins after 19h00 if you make use of Chris - either an airport transfer, or a 'Meet and Greet' at our front gate. If you'd like to be collected from the airport by Chris, he charges R350 for 2 people; between 4 – 7 people R 750. You can also be met at the gate if you are self-driving but we need to arrange this at least a day in advance.
Festive Season
Please note that we have a minimum 5 night stay over the period 20th December - 5th January every year. This is purely to ensure that our staff, who of course do not ever get a Christmas holiday, get home reasonably early everyday to their families. We ensure this by keeping room changes to a minimum.
Family Suite
Our prices for the Family Suite are based on either three adults sharing or two adults and two children between the ages of 9 and 14 sharing. Children over 14 are charged as adults. The suite can accommodate up to four adults or two adults and three children sharing, however there are additional costs. Please contact us for exact rates for your dates.
Cancellation and Deposit Policy
BOOKINGS UNDER 8 NIGHTS
NON REFUNDABLE DEPOSIT :
To confirm a booking, we require a non-refundable 50% deposit. We will require credit card details for all bookings at the time of booking, regardless of how deposits are paid. No further funds will be deducted from your credit card unless our cancellation policy comes into force (see below). We strongly recommend that you purchase travel insurance to protect you from unnecessary costs resulting from cancellations.
CANCELLATION POLICY :
As we are a small establishment, it is sometimes not possible to resell a room at short notice. For cancellations either before or during a booking we charge 50% of the total original accommodation cost which is equivalent to the 50% deposit paid at confirmation. We charge a further 50%, in other words 100%, of the cost of the original booking, for cancellation within 7 days of the arrival date and/or in the event of a no-show and/or nights cancelled whilst the booking is in progress. At our discretion a PRO-RATA refund will be made for any night which we are able to reallocate to a new guest. All refunds are subject to a handling fee of R150. All cancellations must be in writing. Bookings are not cancelled until you receive a written reply from us which confirms the cancellation.
BOOKINGS OVER 8 NIGHTS
NON REFUNDABLE DEPOSIT :
For bookings which total 8 room nights and over, we require a 50% non-refundable deposit to confirm the booking (but see below for early cancellations). Additionally, payment of the outstanding 50% is required at least 30 days before arrival. We will remind you about this payment nearer the time.
CANCELLATION POLICY :
As we are a small establishment, it is sometimes not possible to resell a room at short notice. This is particularly the case for large bookings in the high season.We strongly advise you to purchase adequate travel insurance for your trip and to ensure that all other members of your party are also suitably insured. For cancellations up to 30 days before arrival, we charge 50% of the total original accommodation cost which is equivalent to the 50% deposit. At 30 days before arrival, we will ask you for the balance of payment, in other words the remaining 50%. At our sole discretion a PRO-RATA refund of the deposit and balance payment will be made for any night which we are able to reallocate to a new guest should you cancel within 30 days of arrival. All refunds are subject to a handling fee of R150. All cancellations must be in writing. Bookings are not cancelled until you receive a reply from us which confirms the cancellation.
BOOKINGS MADE WHOLLY OR PARTLY BETWEEN 20TH DECEMBER AND 5TH JANUARY EACH YEAR :
NON REFUNDABLE DEPOSIT :
As festive season bookings are normally made up to a year in advance, for bookings over the peak season every year, we require a 50% non-refundable deposit to confirm the booking (but see below for early cancellations). The remaining 50% will be due 90 days before arrival. If the booking is made within 90 days before the start of the festive season, we require a 100% non-refundable deposit to confirm the booking.
CANCELLATION POLICY :
As we are a small establishment, it is generally not possible to resell a room at short notice during the festive season. This is particularly the case for large bookings (many rooms or many nights). We strongly advise you to purchase adequate travel insurance for your trip and to ensure that all other members of your party are also suitably insured. For cancellations of any bookings made which fall either wholly or partly in the festive season, we retain the entire cost of the booking, which is equivalent to your deposit, until and only if we are able to resell the room (s). At our sole discretion a PRO-RATA refund of the deposit and balance payment will be made for any night which we are able to reallocate to a new guest should you cancel. All refunds are subject to a handling fee of R150. All cancellations must be in writing. Bookings are not cancelled until you receive a reply from us which confirms the cancellation.
STO Rates
Please note that our rates are per room per night, including a sumptuous breakfast, parking, unlimited internet and unlimited tea and coffee and all local taxes.
Children over 9 are welcome and pay full adult rate if occupying a room (unless staying in our Family Suite.)
STO rates (for new agents) are the rack rate less a starting commission. After the first five room nights booked in any 12 month period, we offer a full commission. All rates are per room per night. We do not offer single rates, commission on our Cosy rooms or any commission at all between 20th December and 5th January every year.
The V & A Waterfront in Cape Town offers helicopter trips for the adventurous traveler who would like to experience Cape Town in a different way. Parker Cottage is situated close to the V & A Waterfront making access to this entertainment hotspot very convenient.